Health and Safety
We have put specific measures in place to ensure the safety of our employees and our guests. On a daily basis, we are working to ensure that we meet the latest guidance on hygiene and cleaning.
Eco Awards Namibia has certified Ai Aiba Lodge as 100% compliant to the Covid-19 protocols of both the NTB and the World Health Organisation. Eco Awards Namibia had been certifying tourism businesses, in terms of environmental sustainability, since 2005, and our assessors are qualified and trained to do third party audits. An independent external review system ensures objectivity and lends validity to our assessment outcomes.
We have a plan in place around procedures to take care of any guest or staff member displaying COVID-19 symptoms.
Staff Training and Protocol
Our staff members have been briefed about the nature and severity of COVID-19 and related viruses to ensure the safety of themselves and our guests.
Signage and Information
Clear signage or other forms of information are present to educate and inform guests about our health and safety protocols.
PPE (Personal protective equipment)
The use of Personal protective equipment (PPE) is mandatory at our premises. This may include the use of face masks, face shields and gloves.
Cleaning and disinfecting procedures
We use cleaning products and protocols which are effective against viruses in all areas accessible to staff and guests. This applies to all areas including guest rooms, public areas, dining areas and staff quarters.
Our check-in procedure may include specific health and safety protocols such as completing a health questionnaire, having temperature taken and sanitising of hands.
Food and Dining
We prepare and serve food and beverages in a clean and safe manner. We have adapted our dining facilities and protocol to promote social distancing and minimise human contact.
Vehicles and Shuttles
Our vehicles are sanitised on a regular basis. We may limit the number of passengers per journey and require the use of PPE by all passengers during transfers.
We have adopted an in-house laundry protocol to ensure the efficient disinfecting of bedding, re-useable face masks and garments.